Thrive Medical Cannabis Center at Northshore Medical & Aesthetics Center Ltd. (“Thrive”, “NMAC”, "we" or "us") facilitates via its website (https://www.thrive-nmac.bm/) access to certain medical and pharmaceutical services which are provided by registered healthcare professionals. Thrive’s employees also provide customer support services to users of the Thrive website (may be via chat, email and telephone). For the purposes of this policy, such healthcare professionals and Thrive’s customer support operatives shall individually and collectively be considered “staff”. Thrive takes it very seriously, and will not tolerate, if a member of staff is treated in an abusive way.

Thrive supports the principles which states that healthcare workers have a right to care for others without fear of being attacked or abused. To successfully provide healthcare services, whether within the framework of the NHS or privately, it is crucial that staff and patients engage respectfully with each other at all times.

Our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We respectfully remind patients that very often staff may be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  Our staff understand and appreciate that patients who are suffering with illness do not always act in a reasonable manner and will take this into consideration when interacting or corresponding with patients.

IMPORTANT – however, if you act in an aggressive, violent or abusive behaviour manner towards any member of staff, Thrive reserves the right to immediately and without notice or liability to either issue you with a written warning as to your conduct or disable any user identification code/ID or password, whether chosen by you or allocated by Thrive, at any time, and to revoke your access to the Thrive website and its service.

By way of guidance, Thrive considers the following types of behaviour unacceptable:

·       Using bad language or swearing at any staff member

·       Verbal abuse

·       Racial abuse

·       Sexual harassment

·       Persistent or unrealistic demands that cause unnecessary stress to staff

·       Attempting to obtain medicinal products and/or medical or pharmaceutical services fraudulently including, but not limited to, providing false, inaccurate, incomplete or misleading information.

We therefore ask you to treat all our staff courteously and respectfully at all times.

Zero Tolerance Policy